Successes

Client: US AIR FORCE
United States Air Force Base (Flight Medicine)

Objectives
Reduce the process time for both patients and staff at the base.

Solutions
Pre-work included: data gathering; lean training and process overview; creating and analyzing current state map; identifying elements of ideal state & creating future state map; developing an action plan; testing the new process and making appropriate adjustments; continuing the PDCA continuous improvement cycle.

The solutions deployed consisted of:

• Process redesign
• Workstation redesign
• Implementation of visual management
• Education and training of staff
• Patient education
• Meetings, education and training with labs and radiology

Outcomes
Reduced time of process

• Process reduced from 1230 hours to 3.52 hours for flight waiver patients
• Process reduced from 99.58 hours to 3.52 hours for non- waiver patients

Reduced staff time required with patient and handling patient records

Return on Investment
Significant but confidential